heyvip Terms & Conditions

These Terms and Conditions ("Terms", "Agreement") constitute a legally binding contract between you ("Player", "User", "you") and heyvip ("heyvip", "the Platform", "we", "us", "our"), the operator of the online gaming and sports betting platform accessible at heyvip.lat. By registering an account, completing the heyvip Login process, depositing funds, placing bets, or otherwise accessing any part of the heyvip platform, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety.

If you do not agree with any provision of these Terms, you must immediately discontinue your use of the heyvip platform. heyvip reserves the right to update or amend these Terms at any time. Continued use of the platform following notification of any changes constitutes your acceptance of the revised Terms.

These Terms should be read in conjunction with heyvip's Privacy Policy and Responsible Gaming policy, both of which form an integral part of this Agreement. In the event of any conflict between these documents, these Terms shall prevail unless explicitly stated otherwise.

To register and maintain an active heyvip account, you must satisfy and continue to satisfy each of the following eligibility requirements at all times during which you use the platform:

• You must be at least 18 years of age. heyvip strictly prohibits access by minors. Age verification checks may be required at any point during your account lifecycle.
• You must be a natural person with full legal capacity to enter into a binding contract under the laws applicable to your jurisdiction.
• You must not be a resident of any jurisdiction where online gambling is explicitly prohibited by applicable law. It is your sole responsibility to verify whether your use of heyvip is lawful in your jurisdiction.
• You must not be a current or former employee, director, officer, contractor, or close family member of a heyvip employee engaged in the operation of the platform.
• You must not be subject to any self-exclusion or voluntary exclusion arrangement in effect on the heyvip platform.

Each player may hold only one (1) registered heyvip account. The creation of multiple accounts by the same individual ("multi-accounting") is strictly prohibited and will result in immediate account suspension, forfeiture of all balances and pending withdrawals, and permanent exclusion from the heyvip platform. If you inadvertently create a duplicate account, you must notify heyvip immediately at [email protected].

When registering, you are required to provide accurate, complete, and current information including your full legal name, date of birth, residential address, and a valid mobile number or email address. heyvip reserves the right to request documentary evidence to verify the information provided at registration, including government-issued identification, proof of address, or proof of payment method ownership. Failure to provide satisfactory verification documents within the timeframe requested by heyvip may result in account suspension and withholding of pending withdrawals.

You are solely responsible for maintaining the confidentiality of your heyvip Login credentials, including your username and password. You must not share your login credentials with any third party, permit any third party to access your account, or use the heyvip Login credentials belonging to any other person. All activity conducted through your account following a successful heyvip Login is your sole responsibility, regardless of whether you personally initiated that activity.

heyvip employs 256-bit SSL/TLS encryption on all pages, including the heyvip Login page, to protect the transmission of your credentials and personal data. However, no security system is impenetrable, and you are strongly advised to choose a strong, unique password for your heyvip account and to change it regularly. You must notify heyvip immediately at [email protected] if you suspect any unauthorised access to your account or any compromise of your heyvip Login credentials.

heyvip will never contact you by email, live chat, or any other channel to request your password. Any communication purporting to be from heyvip that requests your heyvip Login password should be treated as fraudulent and reported to [email protected] without delay.

heyvip processes all financial transactions exclusively in Bangladeshi Taka (BDT, ৳). The platform supports a range of local and international payment methods including bKash, Nagad, Rocket, Upay, SureCash, Dutch-Bangla Bank, BRAC Bank, City Bank, Visa, and Mastercard. Available payment methods, minimum deposit amounts, minimum withdrawal amounts, and processing times may vary and are subject to change without prior notice.

All deposits must originate from a payment method that is registered in your own name. heyvip does not accept deposits made on behalf of another person, third-party deposits, or deposits originating from payment methods not verified as belonging to the account holder. Failure to comply with this requirement may result in the suspension of your account and the forfeiture of any funds deposited in breach of this policy.

• Minimum deposit amounts and withdrawal thresholds are displayed in the heyvip cashier section and are subject to change at heyvip's discretion.
• Withdrawals are processed to the same payment method used for the most recent deposit, subject to technical availability.
• heyvip reserves the right to request additional identity and payment verification documents before processing any withdrawal request.
• Processing times for withdrawals via bKash and Nagad are typically between 2 and 30 minutes. Bank transfer withdrawals may take up to 3 business days.
• heyvip does not charge internal processing fees on standard deposits or withdrawals, but your payment provider may impose their own transaction charges.
• In the event that a deposit is credited to your heyvip account in error, you must not wager those funds and must notify heyvip immediately. heyvip reserves the right to reclaim any erroneously credited amounts.

heyvip offers a range of bonuses, free spins, cashback offers, reload promotions, and seasonal campaigns to eligible players. All promotions are subject to their own specific terms and conditions, which will be clearly communicated at the time of the offer. In the event of any conflict between the specific bonus terms and these general Terms, the specific bonus terms will prevail with respect to that particular promotion.

• Bonuses are available to players who have completed account verification and whose accounts are in good standing at the time the bonus is claimed.
• Each promotion specifies its own wagering requirements, minimum qualifying deposit, eligible games, maximum bet restriction during the wagering period, and expiry date. Players must satisfy all applicable conditions before any bonus-derived winnings may be withdrawn.
• heyvip reserves the right to withdraw or modify any promotion at any time without prior notice, provided that any bonus already claimed and actively wagered by a player at the time of withdrawal will be honoured under the terms applicable at the time of claiming.
• Bonuses are non-transferable and may not be exchanged for cash prior to the completion of applicable wagering requirements.
• Players who are found to have exploited a bonus, participated in bonus abuse, or engaged in any form of matched betting, arbitrage, or coordinated low-risk wagering strategy intended to meet wagering requirements without genuine risk, may have their bonus and associated winnings forfeited and their accounts reviewed for potential suspension.
• heyvip reserves the right to limit bonus eligibility, impose additional terms, or exclude individual accounts from specific promotions at its sole discretion.

The heyvip platform offers a variety of gaming products including online slots, live casino tables, crash games, virtual sports, and a sports betting sportsbook covering cricket (BPL, IPL, T20 World Cup, Bangladesh Tigers fixtures), football, kabaddi, and other sports. All casino games available on heyvip are supplied by certified third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others. These providers use independently certified random number generator (RNG) systems to determine game outcomes.

heyvip acts as a platform operator and does not influence game outcomes. The return-to-player (RTP) percentage for each game is determined by the respective game provider and is independent of heyvip's operation of the platform. Players should review the game rules and paytable for each game before wagering real money.

• Sports betting odds are set by heyvip's trading team and are subject to change at any time prior to settlement. In-play odds may be suspended or voided during live events at heyvip's discretion.
• heyvip reserves the right to void any bet placed on an event where an error in the odds has occurred, where the outcome of the event was already known at the time of placement, or where the integrity of the event is under investigation.
• Maximum stake limits and maximum payout limits apply to all games and sporting markets. These limits are displayed within the relevant game or market interface.
• heyvip reserves the right to limit the stake size, frequency, or payout on any account where betting patterns suggest professional or systematic wagering that falls outside the scope of normal recreational play.
• In the event of a technical failure during a game session, heyvip's system logs shall be the authoritative record for determining the outcome of any affected round or bet. heyvip will make commercially reasonable efforts to credit or refund affected wagers where a technical failure cannot be resolved.

The following conduct is strictly prohibited on the heyvip platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent exclusion, forfeiture of account balances, and referral to relevant law enforcement authorities where applicable:

• Using automated software, bots, scripts, artificial intelligence tools, or any mechanical or electronic means to play games, place bets, or interact with the heyvip platform in a manner not available to standard players using a web browser.
• Exploiting software errors, glitches, or vulnerabilities in the heyvip platform or any game supplied through the platform. Any winnings derived from exploiting a software error are not valid and will be voided.
• Colluding with other players in any live casino game, poker variant, or sports betting market for the purpose of gaining an unfair advantage.
• Using the heyvip platform for any money laundering activity, including depositing funds derived from criminal activity, structuring transactions to avoid detection, or using the platform as a financial transit mechanism.
• Attempting to reverse engineer, decompile, disassemble, or otherwise derive the source code of any component of the heyvip platform.
• Providing false or misleading information during registration, account verification, or any subsequent communication with heyvip.
• Accessing the heyvip platform using a VPN, proxy server, or any other technology for the purpose of circumventing geographic or account-level restrictions.
• Engaging in any form of harassment, abusive language, or threatening behaviour directed at heyvip staff, support agents, or other players.

heyvip is committed to promoting responsible gaming and player wellbeing. All heyvip services are provided solely for entertainment purposes and are not intended to be a source of income or a means of financial relief. heyvip strongly encourages all players to set personal limits before commencing play and to make use of the responsible gaming tools available within their account settings following heyvip Login.

heyvip provides the following responsible gaming facilities free of charge to all registered account holders:

• Deposit limits (daily, weekly, monthly) — preventing deposits in excess of your specified limit during the applicable period.
• Loss limits (daily, weekly, monthly) — preventing net losses from exceeding your specified limit during the applicable period.
• Session time reminders — notifying you when you have been logged in to your heyvip account for a specified duration.
• Cool-off periods — temporarily suspending your account from placing bets for a period of 24 hours to 6 weeks.
• Self-exclusion — permanently or indefinitely suspending your heyvip account. Self-exclusion requests take effect immediately and cannot be reversed during the exclusion period.

Players who believe they may be experiencing problem gambling behaviours are encouraged to contact heyvip's support team at [email protected] for confidential guidance. For further information, please review the dedicated Responsible Gaming page on the heyvip platform.

All content on the heyvip platform, including but not limited to text, graphics, logos, button icons, images, data compilations, software, game interfaces, and the overall look and feel of the platform, is the property of heyvip or its content suppliers and is protected by applicable intellectual property laws. The heyvip name, logo, and all related product and service names, design marks, and slogans are trademarks or registered trademarks of heyvip.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the heyvip platform strictly for your own personal, non-commercial recreational gaming purposes, subject to these Terms. This licence does not include the right to reproduce, distribute, publicly display, modify, create derivative works from, or commercially exploit any content from the heyvip platform without heyvip's prior written consent.

To the maximum extent permitted by applicable law, heyvip and its officers, directors, employees, affiliates, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or in connection with your use of the heyvip platform, including but not limited to loss of profits, loss of data, loss of goodwill, service interruption, computer damage, or system failure.

heyvip's aggregate liability to you for any claim arising under or in connection with these Terms shall not exceed the total net deposits made by you to the heyvip platform in the 30-day period immediately preceding the event giving rise to the claim.

heyvip collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By using the heyvip platform and completing the heyvip Login process, you consent to the collection and processing of your personal data as described in the Privacy Policy.

heyvip will not sell, rent, or disclose your personal data to third parties except where required for the operation of the platform (such as payment processing partners), where required to comply with applicable law or a lawful order of a competent authority, or where you have provided explicit consent. All data transfers involving personal information are protected with industry-standard encryption protocols.

heyvip reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms or any supplementary terms applicable to a specific promotion or product.
• Suspicion of fraudulent activity, money laundering, bonus abuse, or any other prohibited conduct described in Section 7.
• Failure to complete identity verification within the timeframe requested by heyvip.
• Receipt of a chargeback, payment reversal, or dispute initiated by the player with their payment provider.
• Reasonable belief that continued operation of the account poses a legal, regulatory, or reputational risk to heyvip.

You may close your heyvip account at any time by submitting a written request to [email protected]. Upon voluntary account closure, any real-money balance remaining in your account (net of any bonuses subject to active wagering requirements) will be returned to your verified payment method within a reasonable timeframe, subject to completion of any outstanding verification requirements.

heyvip reserves the right to amend, update, or replace these Terms at any time. Where the changes are material, heyvip will notify registered players by email or by displaying a prominent notice on the platform for a reasonable period prior to the changes taking effect. It is your responsibility to review these Terms periodically. The date of the most recent revision will always be displayed at the top of this page.

Your continued use of the heyvip platform, including any heyvip Login session initiated after the effective date of any revised Terms, constitutes your unconditional acceptance of the amended Terms. If you do not agree to the revised Terms, you must stop using the platform and submit an account closure request.

These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws applicable to the jurisdiction in which heyvip operates. heyvip makes no representation that the materials or services available through the platform are appropriate or available for use in any particular jurisdiction.

In the event of any dispute between you and heyvip, you agree to first attempt to resolve the matter informally by contacting heyvip's customer support team at [email protected]. heyvip will use commercially reasonable efforts to resolve any complaint within 14 calendar days of receipt. If the dispute cannot be resolved informally, both parties agree to submit to binding arbitration as the exclusive dispute resolution mechanism, to the fullest extent permitted by applicable law.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, the heyvip platform, or any transaction made through your account, please contact the heyvip support team using the details below. All communications must be in English. heyvip aims to respond to all enquiries within one business day (Bangladesh Standard Time, UTC+6).

These Terms and Conditions were last reviewed and updated in January 2026. heyvip thanks you for taking the time to read this Agreement in full. Responsible enjoyment of our platform begins with a clear understanding of the rules that govern it.